Data & account deletion

This page explains how to delete data for Jelly Tap Match, the puzzle game by CS Digital Games (CS MEDYA TICARET VE YAZILIM ANONIM SIRKETI). There are three ways: inside the game on your device, inside the game for an online profile, and by e-mail through this page. The e-mail route works without the game installed and without signing in anywhere.

In short

No account is needed

You play without an account. Your progress, coins, items, settings, the name you give your jelly, your parental-control settings, your consent answers and the records of your purchases and rewards are stored only on your device. We do not receive them and cannot see, change or restore them. Only if you create the optional online profile do we hold, on our server, what part 2 lists.

1. Delete the game data on your device (in the game)

1. Open the game and tap Settings (the gear).
2. Tap My Account.
3. Tap Delete game data on this device.
4. Read the message and tap Delete to confirm.

This removes everything the game stored on that device: your save file and its backup copies, coins (paid and free), items including items you bought that were already delivered, purchase and reward records, parental controls, your consent answers and Google's ad consent record. The game then starts again from the beginning. It cannot be undone: the game has no cloud copy, so we cannot bring the progress back.

Other ways on your device: on Android, Settings → Apps → Jelly Tap Match → Storage → Clear storage, or uninstall the game; on iPhone and iPad, delete the app (Settings → General → iPhone Storage → Jelly Tap Match → Delete App).

Subscriptions are not cancelled by deleting data. Cancel the Jelly Club in Google Play → Payments & subscriptions → Subscriptions or, on iPhone and iPad, in Settings → [your name] → Subscriptions. An active subscription can be restored with Restore purchases in the Jelly Club window after a reinstall; coins and items that were already delivered cannot.

2. Delete an online account (in the game)

If you created an online profile (for the ranking and friend rooms), delete it in the game:

1. Settings → My Account → Delete online account.
2. Read what will be deleted and tap Delete forever.
3. The game confirms when the server has deleted the account. If the connection drops, you can check the same request again safely.

Deleting an online account removes your online profile (random player ID, nickname, jelly colour and outfit, friend code, terms acceptance), your furthest stage, friends, friend rooms and their results, the name reports you made or received and your blocks. Your progress on the device is kept unless you also delete it as in part 1. The deleted account's data drops out of our backups (on the server and off-site) within 30 days at the latest. We keep only what a law requires us to keep, for example records needed to handle a purchase complaint, for the period the law sets.

3. Ask us to delete data by e-mail (no reinstall needed)

You can ask us to delete personal data at any time, even if you no longer have the game or the device. We hold personal data only when you contact us (for example a support e-mail) and for an online profile you created.

How to ask:

• Write to support@csmediadigital.com with the subject "Data deletion request — Jelly Tap Match". You can write in your own language.
• Say what you want deleted: your e-mails with us, an online account, or "everything you hold about me".
• For an online account, add your friend code (shown as Your code in the game) or your nickname if you know them, so that we can find it.
• Send it from the e-mail address you used with us, or tell us which one it was.
• Never send a password, a payment card number or a copy of an identity document. If we need to check that the request is really yours, we will ask only for what is necessary, for example a detail only the account owner knows.

What happens next:

• We confirm that we received your request, normally within 3 business days.
• We delete the data and tell you what we deleted within 30 days at the latest (the deadline of Türkiye's Law No. 6698; one month under the GDPR and UK GDPR; if your local law sets a shorter deadline, we follow it).
• If we must keep something by law (for example accounting records of a purchase), we tell you what, why and for how long, and we use it for nothing else.
• Deleted e-mails are also removed from our mailbox's trash and disappear from our e-mail provider's backups within its normal backup cycle.

This page only explains the process: sending the e-mail is your action, and nothing is sent or deleted by visiting this page.

support@csmediadigital.com ↗

Data held by Google and Apple

• Advertising: Google's ad services process advertising data under their own controls. You can reset or delete your advertising ID on Android in Settings → Privacy → Ads (menu names depend on the device), change tracking permission on iPhone and iPad in Settings → Privacy & Security → Tracking, change your ad choices in the game (Settings → My Account → Ad privacy choices), and manage or delete Google data at My Ad Center and in your Google Account.
• Purchases: your order history is kept by Google Play or Apple. We cannot delete it; ask Google (Google Account) or Apple (Data and Privacy).

More information

See the Privacy Policy, the Terms of Service and the support page. For Türkiye: KVKK Privacy Notice.

Publisher

CS Digital Games
CS MEDYA TICARET VE YAZILIM ANONIM SIRKETI
Address: Bursa, Türkiye

Company information